Frequently Asked Questions (FAQs)

General Questions

What is Milly Luxury Hair?

Milly Luxury Hair is a premium hair brand specializing in high-quality 100% human hair extensions, wigs, closures, frontals, and professional hair revamp services. We are committed to providing luxurious, durable, and natural-looking hair that enhances your beauty and confidence.

What makes Milly Luxury Hair different?

Our hair is carefully sourced, thoroughly inspected, and selected to ensure exceptional quality. We focus on longevity, softness, minimal shedding, natural appearance, and excellent customer service to give every customer a premium experience.

Do you sell 100% human hair?

Yes. We specialize in premium-quality human hair that can be styled, colored, and maintained just like natural hair.

Where are you located?

We operate online and serve customers nationwide and internationally. Our contact information and business address can be found on our Contact Us page.

Products

What products do you sell?

We offer:

• Human Hair Bundles
• Lace Front Wigs
• Full Lace Wigs
• HD Lace Wigs
• Closures
• Frontals
• Hair Extensions
• Customized Wigs
• Hair Accessories
• Hair Revamp Services

Do you customize wigs?

Yes. We offer professionally customized wigs tailored to your preferred style, length, density, and specifications.

Can I choose the hair density and length?

Absolutely. Available options vary by product and are displayed on each product page.

Are your wigs glueless?

Many of our wigs are glueless and beginner-friendly. Product descriptions specify whether a wig is glueless or requires adhesive.

Can your hair be dyed or bleached?

Yes. Since our products are made from premium human hair, they can be professionally colored or bleached. However, we recommend having all chemical treatments performed by an experienced stylist.

Can I straighten or curl the hair?

Yes. Human hair can be curled, straightened, and styled using heat tools. Always use a heat protectant and avoid excessive heat to maintain the hair’s longevity.

Hair Quality

How long does your hair last?

With proper care and maintenance, our premium human hair can last for several years.

Does the hair shed?

Minimal shedding is normal. Proper installation and maintenance significantly reduce shedding.

Will the hair tangle?

Our premium human hair is designed to resist tangling. Proper washing, conditioning, and storage will help keep it smooth and manageable.

Can I swim with the hair?

Yes. We recommend rinsing and conditioning the hair afterward to remove chlorine or saltwater and maintain its quality.

Hair Revamp Services

What is Hair Revamp?

Hair Revamp is our professional restoration service designed to restore old wigs or extensions by washing, deep conditioning, repairing, styling, and revitalizing them to look refreshed.

What types of hair can be revamped?

We accept most human hair wigs and extensions. Our team will assess the hair before confirming the service.

How long does the revamp process take?

Processing time depends on the condition of the hair and the selected service. Estimated turnaround times will be communicated before work begins.

Orders

How do I place an order?

Simply browse our website, add your desired products to your cart, proceed to checkout, and complete your payment securely.

Can I modify my order after placing it?

Orders may only be modified before processing begins. Please contact us immediately if you need to make changes.

Can I cancel my order?

Orders can only be canceled before processing or shipping. Once processing has started, cancellations may no longer be possible.

Will I receive an order confirmation?

Yes. You’ll receive an email confirming your order along with updates as your order progresses.

Shipping & Delivery

Do you offer nationwide delivery?

Yes. We deliver across Nigeria.

Do you ship internationally?

Yes. International shipping is available to selected countries.

How long does delivery take?

Estimated delivery times vary depending on your location:

• Major Cities: 1–3 business days
• Other Locations: 3–7 business days
• International Orders: Delivery time depends on destination and courier.

How can I track my order?

Once your order has been shipped, you’ll receive tracking information via email or SMS (where available).

What happens if my package is delayed?

While we work with reliable logistics partners, occasional delays may occur due to courier operations, weather, customs, or public holidays. We’ll assist in tracking your shipment.

Payments

What payment methods do you accept?

We accept secure online payments through supported payment gateways as well as approved bank transfers where applicable.

Is my payment secure?

Yes. All online payments are processed using secure, encrypted payment systems.

Returns & Refunds

Can I return a product?

Due to hygiene reasons, hair products are generally not eligible for return once opened, worn, altered, or used.

Returns may be accepted only if the item arrives damaged, defective, or incorrect.

How do I request a return?

Contact our customer support within the period specified in our Return Policy and provide your order number, photos, and a description of the issue.

Do you offer refunds?

Approved refunds are processed according to our Refund Policy after inspection and verification.

Hair Care

How should I wash my hair?

Use a sulfate-free shampoo, gently cleanse the hair, apply a moisturizing conditioner, rinse thoroughly, and allow it to air dry whenever possible.

How often should I wash my wig?

Generally, every 2–4 weeks depending on how frequently it is worn and the products used.

How should I store my wig?

Store your wig on a mannequin head or in a satin bag in a cool, dry place away from direct sunlight.

Can I sleep with my wig on?

While possible, removing your wig before sleeping helps extend its lifespan. If sleeping with it on, use a satin bonnet or satin pillowcase.

Customer Support

How do I contact Milly Luxury Hair?

You can reach our customer support through our Contact Us page, email, WhatsApp, or our official social media channels.

What are your customer service hours?

Our customer support team is available during our published business hours. Messages received outside business hours will be responded to as soon as possible.

Do you offer wholesale purchases?

Yes. We welcome wholesale and bulk purchase inquiries. Please contact us for pricing and partnership opportunities.

Do you offer affiliate opportunities?

Yes. Eligible customers and content creators may join our affiliate program to earn commissions by referring customers to Milly Luxury Hair.

Do you have a loyalty or rewards program?

We periodically offer exclusive promotions, loyalty rewards, and special discounts. Subscribe to our newsletter and follow our social media pages to stay updated.

Still Have Questions?

We’re always happy to help.

If you can’t find the answer you’re looking for, please contact our customer support team. We’ll respond as quickly as possible and ensure you receive the assistance you need.